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Privacy Policies

Privacy Policies

Our data protection representatives can be contacted at:

info@elementeliquids.com
+44 (0) 203 540 8054

Element e-Liquid understands that your privacy while using our Site is important, especially when conducting business or providing sensitive personal information. This Notice will govern our Privacy Policy for users of this Site, whether or not a transaction of any sort is conducted while visiting.

Your Personal Information

The information we learn from customers helps us to personalize and continually improve our customer service, while developing ways to improve your shopping experience at Element e-Liquid. The following is some of the information we gather about our users.

  • Information You Provide Us: When you complete a Customer Profile Form on- line or communicate with us via e-mail, letter, fax or phone, we receive and store the information you've provided. This information is basic, including: name, address, phone, fax and cell phone numbers, e-mail address and business information (if applicable). We use this information that you provide for such purposes as responding to your requests, communicating with you and customizing future shopping for you.
  • Third Party Vendors: In addition to collecting your information, we have third party vendors who will also collect your information in order to provide the products and/or services you've requested (e.g. credit card companies, fulfillment companies, call centers, marketing companies and freight companies). In general, these companies are intermediaries acting solely to provide services related to your request. Most of these vendors have their own privacy policy to protect your information, and have access to personal information needed to perform their functions on behalf of ElementEliquids.com, but may not use the same for other purposes.
    Please note that Element has no control when third parties use cookies.
  • Cookies: We use cookies to obtain a variety of information which provides us details as to what product and information interest our visitors view the most. Cookies can also be used to protect your information. If you wish to disable our cookie from obtaining this information, you can seek programs that will allow you to visit our site anonymously.
    By continuing to browse our sites, you are implying your consent for Element to use cookies.
  • You may give us information about you by filling out forms on our sites or by corresponding with Element representatives via phone, e-mail or otherwise. This includes information you provide to us when you register to use our sites, subscribe to our services, place an order or report a problem with our site.

Does Element e-Liquid Share the Information It Receives?

Under no circumstances will we ever give away or sell your personal information to anyone else for any reason whatsoever, without prior written approval from yourself. Any information we gain through our use of customer polls, surveys, cookies, session tracking or anything else, is used internally and for the sole purpose of providing you better service. If you are on our mailing list and you ask us to remove you, we will do so immediately and will not attempt to sell your information. As we do with our own, we respect your privacy.
Information about our customers is an important part of our business, and we are not in the business of selling it to other companies. We share customer information only as described in this statement and with subsidiaries of ElementEliquids.com with controls that are either subject to this Privacy Notice or follow the practice at least as protective as that described in this Notice.

How Element will use the personal data it collects?

Element will process (collect, store and use) the information you provide in a manner compatible with the GDPR. We will strive to keep your information accurate and up to date, and not keep it for longer than necessary. Element is required to retain information in accordance with the law, such as information needed for audit purposes.

Why does Element need to collect and store personal data?

For us to fulfill our contractual duties with you, manage our direct mailing and marketing, conduct business and to manage customer information, we need to collect some personal data from you. In any event, we are committed to ensuring that the information we collect and use is appropriate for these purposes, and does not constitute an invasion of your privacy.

Your Rights:

You may contact info@elementeliquids.com to exercise your rights. When exercising your rights, we will inform you of any lawful reason that may require us to continue processing your data. You have the right to request information about whether we process your personal information as well as how we collect, store and process that information.
You have the right to access information about the personal information we hold about you. You have the right to correct data that we hold about you that is inaccurate or incomplete. You have the right to request that the data we hold about you to be deleted when the processing is no longer necessary. Where you have previously provided consent for processing your data, you have the right to withdraw consent and for us to stop processing your data specific to that consent.

Data Retention:

Element will process and retain personal data for as long as the user’s account is active or for a reasonable time to fulfill contractual obligations with you and to inform you of relevant products and services. You may withdraw consent by contacting info@elementeliquids.com

How Secure Is Information About Me?

All of our employees and partners are familiar with our security policy and practices. Your personal information is only accessible to a limited number of qualified people who are given a password in order to gain access to the information. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable for any such occurrences. You will find that almost all Internet e-commerce providers make this same claim, especially if they use privacy policy templates such as this one to make known their company or organization privacy policies.

Are Children Allowed to Use Element e-Liquid?

No! Our products are only sold to adult smokers, 18 years or older. Element e-Liquid does not intentionally collect or solicit personal information from or about children or anyone under the age of 18. If we discover we have received any information from an individual under the age of 18 and in violation of this Policy, we will delete that information immediately. If you believe ElementEliquids.com has any information from or about anyone under the age of 18, please contact us.

Conditions of Use, Notices, and Revisions

Because our business changes constantly, our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web Site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

General Data Protection Regulation (GDPR)

At Element E-Liquid LLC we respect all laws that apply to our business and this includes the General Data Protection Regulation (GDPR). We are committed to helping our customers stay in compliance with GDPR. Shipping and payment information are processed through Magento, a third-party shopping site that follows applicable laws and secures your data. As part of our commitment to GDPR compliance, we have updated our Privacy Policy in line with GDPR. Please review our Privacy Policy for more information. By visiting Element’s website, you are accepting and consenting to the practices described in this policy.